Easy Returns

Dear Customers,

We thank you for your trust and for your interest in the house of CELINE ROLAND OPTICIEN LUNETIER.

For any return request, we invite you to proceed exclusively through our website, by completing the dedicated form:

This form allows you to submit the necessary information, as well as the photographs required for the review of your return. Once completed, our team will proceed with an authenticity verification of the pair, before any final validation.

Tracking your return is done directly through this same form.

If the status of your request shows "Awaiting receipt of the package at our premises", this means the return is pre-approved. After receipt of the product and verification by our team, we will confirm the final eligibility for the return.

In order to speed up the processing of your request, we kindly ask you to include in the comments the serial number of your frame, located on one of the temples or on the bridge.

This number is a combination of digits and letters engraved on the frame.

Please note: this is not the model reference, which is also present on the temples.

We also draw your attention to the fact that we reserve the right to refuse a return in the following cases:

– if the product shows damage not visible in the photos submitted,

– if authenticity cannot be verified,

– or if the return conditions are not met.

Under no circumstances does a pre-approval for return constitute an agreement for reimbursement.

We remain at your disposal for any further information and thank you for your understanding.

Kind regards,

Customer Service

CELINE ROLAND OPTICIEN LUNETIER